Visit Mount Teide with your Family

At the time indicated on the voucher, at the cable car base station, next to the boarding area.

When planning to visit Mount Teide with the family you must be prepared for the possibility of extreme heat or extreme cold depending on the time of year when your special guided family visit to the Pico Viejo viewpoint takes place.

Recommendations for families 

• Wear warm clothing and proper footwear. 
• Protect yourself from sunstroke. 
• Due to the elevated luminosity, wear sunglasses. 
• Take plenty of water on hikes. 

Teide Cable Car is located within a protected national park and therefore it is necessary to follow a series of basic rules of civic behaviour, respectful of the natural environment, such as not littering or taking rocks, plants or animals. It is prohibited to make fire, loud noises or to camp.

• People with heart problems and pregnant women are not allowed to ascend due to the risk that high altitude poses to their health. Families are advised to consult their doctor before planning their visit if any member of the family has a health condition.
• In accordance with current regulations, persons with any physical disability or motor impairment are not permitted to make the ascent by cable car, because of the potential risks if the vehicle has to be evacuated.
• It is essential to bear in mind that in the event of the failure of the cable car system due to unexpected technical reasons, passengers already at the upper station will have to make their descent on foot and using steep mountain paths.
• Children under 5 are not allowed to participate in this activity.

It is absolutely necessary to produce the booking confirmation, either printed or displayed on a mobile device.

Cable car tickets are valid for 1 year if they have not been exchanged. Any change of date or cancellation must be effected within a period of no more than 30 days from the date of the original booking. Up to 3 date changes are permitted.

No charges shall apply to requests for modification or cancellation of reservations for the Cable Car that are motivated by the closure thereof due to weather conditions. For all other cases, the customer can modify the date or cancel the reservation up to 1 hour prior to the original booking, incurring a charge of €6.00 per person on two-way ticket vouchers and €3.00 per person on one-way ticket vouchers. After this period, or in the case of vouchers issued but unused, Teleférico shall charge 100% of the booking amount. All changes and cancellations of Cable Car tickets can be made comfortably via our booking management module. 

Since the operation of the Cable Car is subject to the changing weather (wind speed, temperature, etc.), on occasions, the estimated boarding time may be delayed. If the closure of the facilities due to adverse weather conditions or technical reasons causes a delay of at least 90 minutes in relation to the booked time, the full refund of the amount may be requested free of charge provided that the tickets have not been used.

Parking

The Teide Cable Car base station has a free car park with 220 parking spaces.

Shops

The base station’s facilities include an information centre and a shop.

Toilets

There are public toilets at the Teide Cable Car’s base station.

In case of tickets which include a discount for children or local residents, a supporting document is required to prove entitlement to discount.