The meeting time is set depending on the day. You can check it when booking for a specific day. It will also figure on the booking voucher which you will receive to produce upon your arrival.

Families must be prepared for the possibility of extreme heat or extreme cold depending on the time of year when their special guided family visit to the Pico Viejo viewpoint takes place.

Recommendations for families 

• Wear warm clothing and proper footwear. 
• Protect yourself from sunstroke. 
• Due to the elevated luminosity, wear sunglasses. 
• Take plenty of water on hikes. 

Teide Cable Car is located within a protected national park and therefore it is necessary to follow a series of basic rules of civic behaviour, respectful of the natural environment, such as not littering or taking rocks, plants or animals. It is prohibited to make fire, loud noises or to camp.

People with heart problems and pregnant women are not allowed to ascend due to the risk that high altitude poses to their health. Families are advised to consult their doctor before planning their visit if any member of the family has a health condition.

The facilities at Teide Cable Car are not adapted to those with physical disabilities.

Children under 5 are not allowed to participate in this activity.

It is absolutely necessary to produce the booking confirmation, either printed or displayed on a mobile device.

In the event that the cable car has to close on the day of the Mount Teide for families excursion due to reasons beyond our control, adverse weather conditions or failure of the cable car facilities, an alternative excursion will be arranged for the families and there will be no refund of the amount paid for the excursion.

Alternative excursion if it is not possible to use the Cable Car facilities on the day of your special Cable Car guided family visit:

ROQUES DE GARCÍA TRAIL

Los Roques is an alignment of ditches, pitons and piles of various volcanic materials; it constitutes the division between the two semicalderas into which the vast caldera of Las Cañadas is divided. The route runs around Los Roques on its first stretch through the northeastern caldera, and then descends into the southwestern one.

Reservations may be cancelled or the date may be changed free of charge until 3pm on the day prior to the activity. Same day or later changes/cancellations incur a charge of €6 per person. 

Date changes are valid for 1 year provided that the vouchers have not been redeemed. Any change of date or cancellation must be made within a period of no more than 30 days from the date of the initial booking. Up to 3 date changes are permitted.

Parking

The Teide Cable Car base station has a free car park with 220 parking spaces, which is open from 8am to 6pm.

Shops

The base station’s facilities include an information centre and a shop.

Toilets

There are public toilets at the Teide Cable Car’s base station.

In case of discount tickets for children or local residents, a supporting document is required to prove entitlement to discount.

Meeting point

Meet your guide at the Teide Cable Car base station.

Street: Carretera TF-21, km 43 - Teide National Park

Postal code:  38300                Municipality: La Orotava

Teide Cable Car is well connected by roads, and can be easily reached from any point of the island.

If the family is in the northern part of Tenerife

• Take the TF-21 motorway which connects La Orotava with El Portillo de la Villa and crosses the Teide National Park. The Cable Car is at km 43. (N28º 15' 17" W16º 37' 33")
• Take the TF-23 motorway from Boca de Tauce to Chío, which connects with TF-21.
• Titsa bus, Route 348 Puerto de  La Cruz – Las Cañadas del Teide. Departure times: 9.15am from Puerto de la Cruz, with stops in La Orotava, Montaña Blanca (trail to the Altavista Mountain Refuge) and Teide Cable Car, and return from the Teide Cable Car departing at 4.00pm.

If the family is in the southern part of Tenerife

• Take the TF-21 motorway from Vilaflor to Teide National Park, the route of access for the tourist areas of Playa de Américas and Los Cristianos.
• Titsa bus (guagua), Route 342 Playa de Las Américas - Las Cañadas del Teide. Departure times: 9.15am from Las Américas, with stops in Los Cristianos (9.30am), Teide Cable Car and Montaña Blanca (ascent on foot to the Altavista Refuge). Return from the Teide Cable Car departing at 3.30pm.

If the family is close to Santa Cruz or La Laguna

• Take the TF-24 motorway from La Laguna to Portillo de la Villa (La Esperanza Motorway), which connects with TF-21 that will take you to the Teide cable car base station at km 43.

Distances

Mt. Teide is approximately an hour’s drive from any point on the island.

• Santa Cruz: 64 km
• La Laguna: 55 km
• Puerto de la Cruz: 45 km
• Los Gigantes: 52 km
• Los Cristianos: 47 km