This is the place where you can manage everything relating to your booking: if the cable car is closed due to adverse weather conditions or technical problems, if you wish to change the time or date on your tickets or to request a refund because of an unexpected occurrence, or if you need to change the date or cancel your booking.
If you have made your purchase through a partner agency you must go to their point of sale to make any necessary changes.
To manage your booking, all you need is to have to hand your booking locator and the e-mail address used to make the reservation.
Manage your booking
Get access using the booking locator and e-mail address to change the date of your reservation or to request cancellation
And, speaking of the weather, here you can see what sort of day it is on Mount Teide. You can also view information on whether the facilities and trails are open, on the weather for the current day and the coming days, and on the conditions on the roads leading to Mount Teide. In addition, you can view webcams in real time. All this is certainly useful information to help you decide what to do about your booking.
Please bear in mind:
You have a period of 1 year in which to use your booking. In addition, you can amend the date or cancel the booking, provided you have not used it, within a period of no more than 30 days from the date of the initial booking. You can amend your booking up to 3 times.
If you need detailed information on what to do if the Cable Car is closed, you can find it here. On this page, we provide a summary, for your convenience.
For Cable Car ticket reservations only
If the cable car is closed on the day of your booking, you can choose, at no cost whatsoever, between:
- Changing the time of the tickets for the same day as your original booking (in case the cable car facilities reopen)
- Changing the date of your booking
- Requesting a full refund of the amount paid
If, for some reason other than the closure of the facilities, you need to cancel your booking, please bear in mind that the following cancellation costs will apply: €6 per person for ascent and descent bookings, or €3 per person for one-way bookings.
Activities and excursions bookings
If you have booked one of our activities with Cable Car tickets included, and the cable car is closed due to adverse weather or conditions or technical problems, we will put procedures into operation to ensure that you do not miss out on your Mount Teide experience - alternative routes and/or plans will be put in place. These are explained on your sales voucher and here on our Policy in the event of change.
If, for any reason, you need to change the date of your booking or cancel it, please bear in mind that you can do so until 3.00pm on the day prior to your booking, without incurring any charge. After this time, the following cancellation charges will apply: €6 per person—with the exception of the Sunset & Stars excursion, where the charge is €15 for the activity without dinner, and €35 for the activity with dinner.
Since hiking activities Ascent to the Peak by Cable Car and VIP ascent to the Peak by Cable Car include the permit to access the crater, we do not admit changes or cancellations once booking has been confirmed. This is due to the way the Teide National Park’s permit issuing system works.
If you have a booking for the Altavista Mountain Refuge and you need to change the date, you can do so up to 7 days before the date of your stay, at the same cost as the original booking, by telephoning (+34) 922 010 440, or by sending an e-mail to email@example.com.