This is where you can manage your booking, either if the cable car is closed due to adverse weather conditions or technical issues and you want to change the time and date of your tickets, or unforeseen circumstances mean you need to change the date or cancel your booking.
If you bought your tickets through an agency, you should contact their sales point to make the necessary changes.
To manage your booking, all you need is your booking reference number and the e-mail address you used to make the booking.
Manage your booking
Get access using the booking locator and e-mail address to change the date of your reservation or to request cancellation
And, speaking of the weather, here you can see what sort of day it is on Mount Teide. You can also view information on whether the facilities and trails are open, on the weather for the current day and the coming days, and on the conditions on the roads leading to Mount Teide. In addition, you can view webcams in real time. All this is certainly useful information to help you decide what to do about your booking.
You have one year to enjoy your booking and can change the date or cancel your booking, provided that you haven’t used your tickets, within 30 days of making the original booking. You can make a maximum of 3 changes.
Please read this section for detailed information about what to do if the cable car closes. This is just a summary with a quick guide.
TICKET-ONLY CABLE CAR BOOKINGS
If the cable car is closed on the day of your booking or you need to change your booking for any reason, please choose one of the following options (at no extra cost):
- Change the time of the tickets for the same day as your original booking (in the event that the facilities reopen)
- Change the ticket date to another date
- Request a full refund of the amount paid.
BOOKINGS OF ACTIVITIES AND EXCURSIONS
If you have booked one of our activities with Cable Car tickets included, and the cable car is closed due to adverse weather conditions or technical problems, we will put procedures into operation to ensure that you do not miss out on your Mount Teide experience—alternative routes and/or plans will be put in place. These are explained on your sales voucher and here on our Policy in the event of change.
If you need to change the date or cancel your booking, please remember that you can do so at no extra cost.