Privacy policy

WEBSITE PRIVACY POLICY

Below is the cookies policy (hereinafter, “cookies policy” or “policy”) governing the Web Platform https://www.volcanoteide.com/en  (hereinafter, the Platform), under the ownership of TELEFERICO DEL PICO DE TEIDE, S.A. (hereinafter, “TELEFERICO DEL PICO DE TEIDE” or “we”), a company with a registered address at Calle San Francisco, 5, 4º, 38301, Santa Cruz de Tenerife, Spain, Tax Registration Number A-38002549, registered in the Companies Register of Tenerife, on Page 15, Folio 174, Book 1 of Section 3.

PLEASE SPEND A FEW MINUTES READING OUR PRIVACY POLICY; IT WON’T TAKE LONG. IN IT WE EXPLAINSIMPLY, CLEARLY AND TRANSPARENTLY HOW WE USE AND PROTECT YOUR PENSONAL INFORMATION AND YOUR RIGHTS.YOUR SECURITY AND THAT OF YOUR PERSONAL DATA IS OF PARAMOUNT IMPORTANCE TO TELEFERICO DEL PICO DE TEIDE AND WE TAKE EVERY CARE TO PROTECT THEM.

WHO DOES THIS POLICY CONCERN AND APPLY TO?

This policy applies to all users of the platform, whether or not they are customers of TELEFERICO DEL PICO DE TEIDE (hereinafter, indiscriminately, “the user” or “the users”) who are physical people. We use the term “personal data” to refer to all information about an identified or identifiable physical person.

If you are already a customer of TELEFERICO DEL PICO DE TEIDE, because you have a contract with us, you should also refer to the information in your contract for its specific privacy terms.

This platform is intended for use by persons over the age of 18 years, and its use by persons under this age is prohibited. In addition, the user attests that s/he possesses sufficient legal capacity to subscribe, where appropriate, to services offered by TELEFERICO DEL PICO DE TEIDE.

IF YOU BROWSE OR USE OUR WEB PLATFORM, WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

We are responsible for processing your personal data:

Full name of the company: TELEFERICO DEL PICO DE TEIDE, S.A.

Registered office: Calle San Francisco, 5, 4º, 38301, Santa Cruz de Tenerife (Spain)

Physical location / head office: Calle San Francisco, 5, 4º, 38301, Santa Cruz de Tenerife (Spain)

Contact telephone number: +34 922 010 440

Contact email address (general): teleferico@telefericoteide.com   

Any query regarding the protection of your personal data should be sent by email to: teleferico@telefericoteide.com

WHAT KIND OF DATA DO WE PROCESS?

We need to process your data in order to give you access to the content and/or functionality of the platform, to send you information or to provide services via the platform, should you require them. To that end, we are firmly committed to treating your personal data in accordance with the law and with the principles and obligations contained in the current regulations governing the protection of personal data.

When you browse our platform (and especially when you interact or register with us) you provide us with data directly; for example, when you complete any online form or application for the purposes indicated in each case (registration form, query form, blog or newsletter subscription, access to the customer area, etc.).

The data that you provide to us relates to such forms or applications available via the platform, and can vary depending on the type of form or application concerned. Without prejudice to the above, various kinds of personal details can be gathered via the platform, and its different forms/applications. We will always ask you for details that are appropriate, relevant and limited to what is strictly necessary for the purpose (applying the principle of minimisation of personal data):

  • Identifying personal data (first name and surname(s)).
  • Personal contact data (telephone or mobile phone number, email address).
  • Data concerning personal characteristics (related requirements or queries, for example, which you have expressed via our chat facility, etc.).

Similarly, when you browse our web platform, you need to be aware of the cookies that will be installed on your computer or device, as this involves personal data processing depending on the type of cookies used and their specific purposes (see cookies policy). If you accept our cookies policy, analytical cookies will be used which involve the processing of personal data generated by your browsing profile for analytical and/or statistical purposes. It is important to be aware that by continuing to browse our platform, having been given information on our legal personal data processing policies, you will be confirming that you unreservedly accept the cookies to be used, although you can at any time configure the use of these analytical cookies as indicated in the said cookies policy.

FOR WHAT PURPOSES DO WE USE YOUR DATA?

The personal data that you provide to us will be processed for the specific purpose stipulated in this privacy policy and, where appropriate, through the various data forms contained in it. Therefore, data will be gathered and processed for the following purposes:

  • To enable you to browse our web platform, and to access the information and content available there.
  • To attend to your requests or applications in accordance with the forms or applications you send us. If, by means of such forms you are advised of the possibility that you will be sent special offers, or offers of particular services associated with such requests or applications, and you unequivocally consent to them being sent, we advise you that you can withdraw or revoke such authorisation at any time by writing to us at: teleferico@telefericoteide.com, although this will not affect the previous processing of your data for such purposes.
  • To resolve quickly and effectively any queries you may have regarding our services via the various channels available to that end (email, telephone, chat, etc.).
  • To enable and manage your registration as a user, if required by you. You can unsubscribe from the registration whenever you wish by writing to us at teleferico@telefericoteide.com.
  • To allow you access, as a customer, to the customers’ digital channel available via the platform (“Private Area” section).
  • Full management of your personal customer account, when you become a customer by formally subscribing to our contractual conditions.
  • To enable you, if you so wish, to subscribe to our blog/newsletter so that you can access its contents and additional information that may be of interest to you.
  • To receive information about activities, benefits, or any other information that may interest you, including advertising or promotional material, associated with the operations of TELEFERICO DEL PICO DE TEIDE, provided that you have unequivocally authorised these. You can withdraw your consent at any time, although such a withdrawal will not affect the legitimacy of previous data processing.
  • To allow the associated use of the Platform’s cookies, as described in our cookies policy.
  • In the event that you have accepted the cookie policy for the fulfillment of the purposes related to the different types of cookies described in the policy, and particularly analytical cookies (browsing/user profile), to undertake an analysis and gather statistics regarding your web browsing so that we can improve our services and the quality of their delivery. At any time, if you so wish, you can configure the use of analytical cookies, as you have the right to withdraw your consent to the purpose served by the cookies. You are advised that the withdrawal of your consent to the processing of your data in respect of certain types of cookies, such as session cookies or technical cookies, may prevent you from browsing our platform (see cookies policy).
  • To adopt whatever protection measures may be required in compliance with current law, including the possible anonymisation of your personal data, by using appropriate technology which may be available. Consequently, in the same area, anonymisation and pseudonymisation may be undertaken in order to better protect your personal data.
  • To apply the relevant security measures and technical and/or administrative processes to your personal data, with an emphasis on the ever-present risks. Such measures include the pseudonymisation or the encryption of personal data via our platform.

WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR DATA?

 

Purposes of the data processing

Legal basis of the data processing

To enable you to browse our web platform, and to access the information and content available there.

 

Your consent and, where applicable, the satisfaction of a legitimate interest (whether our own or that of third parties) related to the correct management, development and evolution of the platform, its tools, network, and associated information systems, thereby enabling it to operate correctly, to use its functionalities, and to access its content and services, in addition to the general security points previously mentioned.

To attend to your requests or applications in accordance with the forms or applications you send us.

Your consent

To resolve quickly and effectively any queries you may have regarding our services.

 

Your consent and, where applicable, the carrying out of precontractual measures at the request of the user/interested party

To enable and manage your registration as a user, if required by you.

Your consent

To allow you access, as a customer, to the customers’ digital channel available via the platform

 

Execution of the contract you have undertaken with TELEFERICO DEL PICO DE TEIDE

Full management of your personal customer account, when you become a customer.

 

Execution of the contract you have undertaken with TELEFERICO DEL PICO DE TEIDE

To enable you, if you so wish, to subscribe to our blog/newsletter.

 

Your consent

To receive information about activities or any other information that may interest you, including advertising or promotional material associated with the operations of TELEFERICO DEL PICO DE TEIDE

Your consent, and when such communications may be exercised under the terms of Article 21.2 of Law 34/2002, 11 July, Information Society Services and Electronic Commerce, in the prevailing legitimate interest of TELEFERICO DEL PICO DE TEIDE.

If you have accepted the cookies policy as set down, to enable the development of the data processing purposes associated with them and, in particular, the undertaking of the relevant analysis generated by your web browsing for analytical and/or statistical purposes.

 

Your consent

To adopt whatever protection measures may be required in compliance with current law, including possible pseudonymisation and anonymisation of your personal data by the application of the appropriate technology which may be available for the purpose.

 

Compliance with a legal obligation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “General Data Protection Regulation” or the “GDPR”)) https://www.boe.es/doue/2016/119/L00001-00088.pdf. In the case of data processing undertaken for the purpose of ensuring the security of the platform, network and information system, this may be justified (when applicable) on the basis of the legitimate interest of TELEFERICO DEL PICO DE TEIDE or, if applicable, of a third party (in consideration of Section 49 of the GDPR).

To apply the relevant security measures and technical and/or administrative processes to your personal data, with an emphasis on the ever-present risks.

Compliance with a legal obligation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation” or “GDPR”)) https://www.boe.es/doue/2016/119/L00001-00088.pdf. In the case of data processing undertaken for the purpose of ensuring the security of the platform, network and information system, this may be justified (when applicable) on the basis of the legitimate interest of TELEFERICO DEL PICO DE TEIDE or, if applicable, of a third party (in consideration of Section 49 of the GDPR).

Where the legitimate basis for the processing of your personal data is your consent, you are reminded that you have the right to withdraw the same at any time, free of charge, simply by writing to us as at teleferico@telefericoteide.com.

FOR HOW LONG WILL WE STORE YOUR DATA?

Personal data relating to the data processing purposes advised

Timescales and criteria for the storage of your personal data

Data relating to the user’s browsing of our platform

- In general, for this purposes your data will be stored for the length of time that is essential and necessary to enable you to properly browse the website, use our platform and access the content available via the same.

 

- In regard to the data associated with your browsing profile, by virtue of the placement of analytical cookies which you have consented to in accordance with the cookie policy of TELEFERICO DEL PICO DE TEIDE, you need to be aware of the section concerning the temporary nature of the same (see cookies policy).

To attend to your requests or applications in accordance with the forms or applications you send us.

- For the length of time essential in order to properly attend to your requests and/or specific applications, in each individual case.

 

- If these consist of the execution at your request of precontractual measures or the execution of a contract with TELEFERICO DEL PICO DE TEIDE, your data will be stored for the time required to complete such precontractual measures or the delivery of services between the parties.

To resolve quickly and effectively any queries you may have regarding our services.

 

For the length of time strictly necessary to resolve or attend to the same.

To enable and manage your registration as a user, if required by you.

Until the time when you request the effective cancellation of the same. If you are a customer of TELEFERICO DEL PICO DE TEIDE, the timescales for the storage of personal details in each case are indicated below.

To allow you access, as a customer, to the customers’ digital channel available via the platform

 

For the periods of time necessary to properly complete the execution of the contract between the parties (i.e. the duration of the contract between the parties).

Full management of your personal customer account, when you become a customer.

 

For the periods of time necessary to properly complete the execution of the contract between the parties (i.e. the duration of the contract between the parties).

To enable you, if you so wish, to subscribe to our blog/newsletter.

 

Until the time when you request the effective cancellation of the subscription.

To receive information about activities or any other information that may interest you, including advertising or promotional material associated with the operations of TELEFERICO DEL PICO DE TEIDE

Until the time when you exercise your right to withdraw your consent to the processing of your data for advertising and/or promotional purposes, or in the event that you oppose the processing of your data for direct marketing purposes in accordance with the terms of Article 21.2 of the GDPR.

To adopt whatever protection measures may be required in compliance with current law.

 

While the user’s personal data is being processed, including the storage of such data for the legally stipulated timescales, regardless of the legal basis of the data processing cited by TELEFERICO DEL PICO DE TEIDE.

To apply the relevant security measures and technical and/or administrative processes to your personal data, with an emphasis on the ever-present risks.

While the user’s personal data is being processed, including the storage of such data for the legally stipulated timescales, regardless of the legal basis of the data processing cited by TELEFERICO DEL PICO DE TEIDE.


In all cases, and without prejudice to the above, the user is advised of the following:

  • In accordance with the current law on the protection of personal data, in every aspect relating to the correct processing of personal information on behalf of TELEFERICO DEL PICO DE TEIDE, this entity may also store information securely for three years from the time it is gathered/collected (prescribed timescales for infringements in this area).
  • With regard to the storage period for cookies, the user is advised to consult our cookies policy (“temporary basis” section).
  • In general, when personal data is no longer necessary for the data processing purpose for which it was collected, the data will be blocked. It will remain available only to the appropriate authorities for the possible discharge of legal responsibilities during the processing of the same, and always in accordance with the applicable legislation—the data cannot be used for purposes other than these. After the expiry of the relevant legal timescales applicable to instances of blocking, the said data will be deleted in accordance with the applicable legislation, or may, if applicable, be securely anonymised by TELEFERICO DEL PICO DE TEIDE (anonymised data/non-personal data).

WHAT WOULD BE THE CONSEQUENCES OF NOT PROVIDING US WITH YOUR DATA?

We endeavour to request and use the minimum of personal data that is strictly necessary for the data processing we undertake in order to fully realise our aims and social objectives. All our operations comply with the principles of the applicable legislation.

If you refuse to provide your personal data, you may find that you are consequently unable to: 1) browse our platform correctly (non-acceptance of technical or session cookies); 2) access certain content or services (if for example you do not provide us with the details needed to send you our blog/newsletter, you will be unable to receive it, or any information or content linked to it); 3) submit a particular request or application (for example, due to providing inadequate details on the relevant form or application).

In all cases, the information and personal data which you provide to us must be:

  • Sufficient, although adapted, limited and commensurate with the legal data processing purposes advised in each case, and showing the maximum respect for the purpose limitation principle and the minimisation of personal data principle.
  • Accurate, up-to-date and truthful, so that your identity and capacity (and, if applicable, representation) can be properly verified, and so that we can, in each case, adapt the data processing to your specific needs and situation. All this will be undertaken in accordance with the principle of accuracy of personal data.

Users will be fully responsible for the data and information they provide to TELEFERICO DEL PICO DE TEIDE within the framework of the platform and, where applicable, to the services they request or contract from us.

WILL WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?

In general, we will not share your data with third parties, nor will we offer it or sell it to third parties. Nevertheless, it is possible that certain third parties may have access to your personal information through the delivery of services supplied by TELEFERICO DEL PICO DE TEIDE. For example, in the case of third-party cookies which may be used on the platform (see cookies policy).

TELEFERICO DEL PICO DE TEIDE has various entities that manage data processing under its direction, and access to the data is allowed by them, as trusted suppliers, to the extent that is strictly necessary for the delivery of services contracted with them. Such data processing management companies operate under a contract which complies with the conditions and guarantees set down in Article 28 of the GDPR, and the relevant controls, inspections and audits are undertaken in this area to check that such data processing companies strictly comply with the signed contracts to this end and with the applicable legislation.

WILL ANY INTERNATIONAL TRANSFER OF YOUR DATA OCCUR?

You are advised that, in general, we do not expect to make any international transfer of your personal data, and that TELEFERICO DEL PICO DE TEIDE adopts the necessary measures and guarantees in compliance with current protection of personal data legislation.

Without prejudice to the above, in our cookies policy, you are advised of the possibility of the international transfer of personal data, in respect of the service supplied to us by certain companies (third-party cookies). All these international transfers of data are fully guaranteed in accordance with the applicable legislation, as the recipients are entities listed under the Privacy Shield framework (see cookies policy).

WHAT RIGHTS DO YOU HAVE, WHAT DO THEY INVOLVE AND HOW CAN YOU EXERCISE THEM?

Your rights

What does it involve?

How can you exercise it?

Right to information

The right that TELEFERICO DEL PICO DE TEIDE shall provide you with appropriate information relating to the processing of your personal data, both at the point when your personal data has been collected (whether it was obtained from you or from a third party), and subsequently. You decide on what constitutes your personal information. Please refer to Article 12 - 14 of the GDPR.

TELEFERICO DEL PICO DE TEIDE will endeavour to provide you with all necessary information in respect of your personal data, in accordance with Articles 12 - 14 of the GDPR. However, if you have any issues or queries in relation to our privacy and cookies policies, please do not hesitate to contact us by email at teleferico@telefericoteide.com

 and we will deal with your request for additional information.

Right of access

You have the right to obtain from TELEFERICO DEL PICO DE TEIDE confirmation of whether or not your personal data is being processed, to basic information about such data processing (Article 15 of the GDPR), and to a copy of the personal data being processed.

By sending a written request by email to teleferico@telefericoteide.com

 quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right to rectification

The right to obtain, without undue delay on the part of TELEFERICO DEL PICO DE TEIDE, the rectification of your personal details in accordance with Article 16 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right to deletion

The right to obtain, without undue delay on the part of TELEFERICO DEL PICO DE TEIDE, the deletion of your personal details in accordance with Article 17 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right to a limitation of the data processing

The right to obtain from TELEFERICO DEL PICO DE TEIDE, a limitation of the processing of your details:

- You dispute the accuracy of your personal data, for a period to allow TELEFERICO DEL PICO DE TEIDE to check their accuracy.

- The data processing is illegal, and you oppose its deletion (and instead you apply for a limitation on its processing).

- TELEFERICO DEL PICO DE TEIDE no longer needs your personal data, but you need them in order to formulate, exercise or defend a claim.

 

Their exercise is restricted to the terms of Article 18 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right to the portability of data

The right to receive the personal data that concern you and which you have provided to us in a structured format, in common use and readable by machine, or to transfer the data to another entity to be responsible for its processing, where this is technically feasible under the terms of Article 20 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right of opposition

Your right to oppose at any time the processing of your personal data, including the creation of profiles, when this is based on satisfying the legitimate interest of TELEFERICO DEL PICO DE TEIDE or of a third party as laid down in Article 21 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

The right not to be the subject of a decision based solely on automated data processing (including the creation of profiles)

The right not to be the subject of a decision based solely on automated data processing, including the creation of profiles, which would have legal consequences for you, or would significantly affect you in a similar way under the terms set out in Article 22 of the GDPR.

By sending a written request by email to teleferico@telefericoteide.com quoting the reference “Exercise of Rights”, accompanied, if necessary, by proof of your identity—a copy of your National ID Document or equivalent (passport, Foreigner’s Identification Number, etc.).

Right to revoke consent once granted

You have the right to revoke your consent at any time. The withdrawal of your consent will not affect the legality of the previous processing of data by TELEFERICO DEL PICO DE TEIDE based on your consent prior to its withdrawal.

Such revocation can be exercised by means of the appropriate forms, contents and privacy configuration facilities provided by TELEFERICO DEL PICO DE TEIDE, (for example, the cancellation of our blog/newsletter can be requested via the link provided for that purpose). However, users may equally request such a cancellation by email to teleferico@telefericoteide.com and we will ensure that your rights are applied in compliance with the relevant legislation.

You also have the right to make a complaint to the relevant authority (Spanish Data Protection Agency).

This entails the possibility of recourse to the supervisory authority if you believe there has been an infringement of your rights to protection of personal data (Articles 13 and 14 of the GDPR).

We recommend that before you submit any report or claim to the Spanish Data Protection Agency, you contact us so that we can look into the particular issue and attempt, where appropriate, to find an amicable and satisfactory solution. Apart from the information given above, if you wish, you can refer to the Spanish Data Protection Agency: www.aepd.es


WILL MEASURES BE TAKEN TO SAFEGUARD AND PROTECT YOUR PERSONAL DATA?

Taking into consideration the nature, scope, context and stated purposes of the data processing, as well as the likelihood of serious risk to your rights and liberties, TELEFERICO DEL PICO DE TEIDE applies (and will continue to apply) appropriate technical and administrative measures to ensure the proper security and protection of your personal data, applying standards of privacy by design and by default, in addition to applying a concurrent risk-focused system which will be reviewed and updated as necessary by TELEFERICO DEL PICO DE TEIDE.

The use of the Hypertext Transfer Protocol Secure (HTTPS) on our platform provides an enhanced guarantee of the security of your personal data.

VALIDITY AND AMENDMENT OF THE PRIVACY POLICY

The present policy will remain in force as from the 26 December 2018.

TELEFERICO DEL PICO DE TEIDE reserves the right to amend this policy to adapt it to future legislative doctrinal or case-law changes resulting from application, or from technical, operational, commercial, corporate or business developments, by giving you reasonable advance notice of the changes whenever possible. In all cases, it is recommended that, whenever you access this platform, you carefully read this policy, as any amendment will be published here.

Similarly, TELEFERICO DEL PICO DE TEIDE may inform you personally and in advance of planned changes to this policy, before such changes come into effect, provided that this is technically and reasonably possible, and particularly if you are a registered user or a customer of TELEFERICO DEL PICO DE TEIDE.

DO YOU NEED TO CONTACT US?

If you have any issue or suggestion that you would like to bring to our attention in relation to the present policy, please do not hesitate to contact us by email at: teleferico@telefericoteide.com

APPLICABLE LAW AND JURISDICTION

In general, any dispute or conflict will preferably be brought to the attention of the parties concerned in order to achieve a mutually agreed and amicable solution; for this purpose, the email and channels described in Section 13 of this policy are available.

If such a solution is not possible, in accordance with the terms of the GDPR for determining the appropriate leading or principal authority to deal with any conflict, dispute or claim in relation to the present privacy policy, for administrative purposes at least, you are advised that the authority will be the Agencia Española de Protección de Datos (AEPD) [Spanish Data Protection Agency] which will, in all cases, attend to the matter in accordance with the provisions of Article 56 of the GDPR. With regard to the right to effective legal remedy against TELEFERICO DEL PICO DE TEIDE in these cases, it will be as laid down in Article 79.2 of the GDPR, with the relevant rights being exercised before the Courts and tribunals of Santa Cruz de Tenerife, in so far as the entity responsible is a company based in Spain. Current Spanish and European legislation will apply in this area.