Description
Go up Mount Teide by Cable Car
Enjoy the quickest way to go up Mount Teide.
When you get off the cable car, you will be at an altitude of 3,555 m, and will have various choices on how to take in the stunning views of the largest national park in the Canary Islands.
Choose the viewpoint of La Rambleta to behold the views of the Siete Cañadas and the Ucanca Valley. From here, you can just imagine the enormous size of the old volcano that stood atop the island 150,000 years ago, and which was known as the Cañadas edifice, at a time when Mount Teide did not yet exist. In front of you stretches the Las Cañadas cirque, which has its highest point on Montaña Guajara. These are the remains of a great volcano whose own weight caused it to slide towards the northern coast in no more than a few minutes.
Its remains, millions of tons of volcanic rock, lie scattered over hundreds of kilometres in the depths of the ocean. In the huge tunnel left by the collapse of the volcano, new eruptions began immediately, and began to fill it. One of these eruptions was the origin of Mount Teide. Over a long period of time, eruption followed eruption, forming the huge volcano from which you are now looking out at the surrounding landscape.
If you prefer to gaze at spectacular views of La Gomera, El Hierro and La Palma with an impressive crater at your feet, (which once upon a time was a lake of lava), choose the path to the Pico Viejo Viewpoint, another colossal volcano over 3,000 m high, the second highest peak in the archipelago, crowned by a crater 800 m in diameter. Pico Viejo forms part of the same volcanic edifice as Mount Teide, and at its base lie the Narices del Teide [literally: the nostrils of Mount Teide], the two mouths of historic eruptions, including the last one recorded within the bounds of the National Park.
You can take this tour of great scenic and volcanic interest with a guide, by booking the guided tour to the Pico Viejo viewpoint with a cable car ticket included.
Choose the La Fortaleza trail if you’d like to enjoy fantastic views of northern Tenerife: the outstanding valley of La Orotava, with Puerto de la Cruz on the ocean shore, although for most of the year, the valley is shrouded in clouds borne by the trade winds from the north east. As they collide with the island’s northern slopes, these winds rise up, and the moisture carried along by them condenses, until it forms a spectacular sea of cloud, which is vital to sustain Tenerife’s forests. You may also like to take this trail if you want to make your descent via Montaña Blanca.
And if you are one of those people who won’t leave Tenerife without having reached the summit of Mt. Teide, choose the Telesforo Bravo trail to the peak of Teide and shout ‘I am the King of the world’ from an altitude of 3 718 m. But remember that for this trail, you will need a special free permit, issued by administration of the Teide National Park, which you must apply for months in advance. Would you like a guide for this option? Read all the information on our ascent to the peak with a cable car ticket.
Use the Teide Cable Car Online Tickets and take advantage of their benefits
Guarantee your seat by purchasing your Mount Teide Cable Car tickets online. You will enjoy tickets with an assigned session. It is as simple as booking a time slot for a specific date. You must show up at the Cable Car boarding area with your Online Ticket, either printed or displayed on your mobile phone, 20 minutes prior to the time specified on your Mount Teide Cable Car ticket in order to redeem it and access the boarding area to board the cabin afterwards.
If you arrive by private vehicle, which you will need to park, we recommend that you show up at the premises of the Cable Car prior to the time indicated on your Mount Teide Cable Car tickets, although we recommend that you avoid driving and choose collective transportation instead because it is important that together we do what we can to counteract overuse of the vehicle parking areas in the National Park. In addition, this represents your personal commitment to reduce greenhouse gases and to the conservation of the National Park. As a conservation measure, they have been kept to a small size, and they cannot be extended. Which is why we offer you our tour to Mount Teide with cable car tickets included. If you finally arrive by car, it is best that you book your Mount Teide Cable Car tickets for a time slot after 1.00pm.
If for whatever reason you arrive too late for your session, you will lose the right to board.
Tickets + Guided tour to the Pico Viejo viewpoint
Would you like to ascend by cable car and also walk some of the trails with a guide? You got it! By booking this guided tour you will be able to discover all of the volcanic wonders that surround the impressive trail to the Pico Viejo viewpoint. Our guide will explain everything to you in Spanish or English.
Please bear in mind that this activity is not suitable for people with mobility problems and children under 5.
Tickets + physical or digital audio guide
The perfect option if you prefer to discover the landscape and find out about it under your own steam with the help of our audio guide (available in English, German, Spanish, French, Russian, Italian, Polish and Dutch). Get detailed and essential information about the three emblematic trails that leave from Teide Cable Car top station and follow different routes across the volcano’s slopes.
Download the new version of the audio guide app, updated for January 2023, to your Android or Apple device. Easier to navigate, and a much more enjoyable experience! You just need to use the booking code from your cable car + audio guide ticket to quickly and easily download the app and enjoy an enhanced contactless experience.
Want to know how the audioguide app works? We explain in this video. Follow the instructions to get the most from your visit to Mount Teide.
If you do not have a smartphone, you can receive a physical audio guide. In order to pick it up it is necessary to leave your passport/ID card or a deposit of €50.00 which will be returned to you when you return the audio guide.
Teide Tour: the most rewarding excursion to ascend Mount Teide by cable car
If you wish to contribute to the conservation and care of the Teide National Park, the best way to visit is using group transport—and a guide! This will help to reduce atmospheric pollution, and we can fight climate change together; at the same time, you will get to know more about this jewel of the natural world, thanks to the explanations given by our guides.
On this guided visit to the Teide National Park (available every day, and with pick-ups in the north and south of the island), you can choose whether you just want to visit the Park or ascend to an altitude of 3,555 metres by cable car as well. Once there, you can enjoy free access to the trails leading to wonderful viewing points, where you can marvel at northern Tenerife’s characteristic ‘sea of clouds’—or at the spectacular views of Pico Viejo, southern Tenerife, and some of the neighbouring islands on the horizon.
If you choose the tour without the cable car ride, you can still enjoy the fabulous views offered by the Park, while enjoying a typical mouthwatering Canary Island snack at Spain’s highest restaurant.
So, are you coming with us on our Teide excursion? Then click on the following link:
Enjoy this experience at sunset
Would you like to ascend by Cable Car outside the usual hours of operation and with our staff to behold the sunset from an altitude of 3,555 m? No problem! Just select the product Cable Car at Sunset. Enjoy this experience in the company of a maximum of 90 other participants. Prepare to be astounded by the show of Teide’s shadow cast onto the sea and take in the sunset from the Pico Viejo viewpoint, with the islands of La Gomera, La Palma and El Hierro on the horizon, to bid farewell to the day from the heights.
Mount Teide Cable Car booking management system
Do you want to modify your Teide Cable Car tickets reservation quickly and comfortably, or cancel your booking because the cable car is closed?
No charges apply to changes or cancellations of Mount Teide Cable Car tickets which are caused by the closure of the Teide Cable Car’s facilities due to adverse weather conditions, so access «Manage your booking» to cancel or modify your Mount Teide Cable Car booking by entering your booking locator and the e-mail address provided at the time of booking.
Highlights...
- Tickets to ascend Spain’s highest peak by cable car
- Enjoy spectacular views of the Teide National Park
- Choose from three spectacular trails to walk on the heights. The trail that leads to the summit requires a permit issued by the National Park.
- With your Online Ticket you won’t miss out on your seat to ascend Mt. Teide
- The Guided Tour to Pico Viejo is unsuitable for people with mobility problems and children under 5.
What's included...
- Tickets with an assigned session
- Tickets + Guided tour to the Pico Viejo viewpoint (optional - Spanish or English-speaking guide)
- Tickets + audio guide (optional - with the possibility of downloading to an Android or Apple device for a contacless experience)
What's not included...
- Permit to ascend the peak of Teide
- Spanish or English-speaking guide (if you book a ticket only)
- Access for visitors with physical disabilities or motor impairments
Book
- Teide Cable Car return ticket with a digital audio guide of the trails for Android or Apple
- Official Spanish, English, German, Italian or French-speaking guide
- Transport from the south of Tenerife to visit Mount Teide in a sustainable way
- Food and/or drinks (you can bring your own snack or buy it in our restaurant-snack bar)
- Permit to access the Teide crater issued by the National Park
- Guide in other language than Spanish, English, German, Italian or French
- Access for visitors with physical disabilities or motor impairments
- Teide Cable Car return ticket with a digital audio guide of the trails for Android or Apple.
- Official Spanish, English or German-speaking guide
- Transport from the north of Tenerife to visit Mount Teide in a sustainable way
- Food and/or drinks (you can bring your own snack or buy it in our restaurant-snack bar)
- Permit to access the Teide crater issued by the National Park
- Guide in other language than Spanish, English or German
- Access for visitors with physical disabilities or motor impairments
- Teide Cable Car return ticket (maximum 90 people)
- Access to the Pico Viejo viewpoint trail
- Transportation
- Astronomical observation
- Accompanying guide
- Access for visitors with physical disabilities or motor impairments
- Cable Car ticket
- Guided tour to the viewpoint of Pico Viejo
- Spanish or English-speaking guide
- Permit to ascend the peak of Teide
- Access for visitors with physical disabilities or motor impairments
- Guide in other language than Spanish or English
- Teide Cable Car return ticket with an assigned session
- Audio guide (available as an Android or Apple download, or by collecting an audio guide device and leaving a €50 deposit)
- Permit to ascend the peak of Teide
- A guide
- Tickets with an assigned session
- Teide Cable Car return ticket: (up & down)
- Permit to ascend the peak of Teide
- A guide
- Access for visitors with physical disabilities or motor impairments
- Tickets with an assigned session
- Ticket for the ascent by cable car
- Permit to ascend the peak of Teide
- A guide
- Access for visitors with physical disabilities or motor impairments
- Ticket for the descent by cable car
- Permit to ascend the peak of Teide
- A guide
- Access for visitors with physical disabilities or motor impairments
+ Information
Teide Cable Car Timetable
- Check Teide Cable Car opening times here.
- The stay at the upper station is limited to one hour. Those visitors who have a permit to access the crater can extend this limited time up to 2 hours to complete the activity.
Guided Tour to Pico Viejo schedule
- We offer various guided tours throughout the day. You can choose the time of your guided route when making your booking.
- The meeting point is at the cable car base station, next to the boarding area, at the time indicated on the voucher.
You should be prepared for extremes in weather, both heat as well as cold, depending on the time of year in which you use your Tenerife cable car tickets.
Our recommendations:
- Wear warm clothing and proper footwear.
- Protect yourself from sunstroke.
- Due to the elevated luminosity, wear sunglasses.
- Take plenty of water on hikes.
Teide Cable Car is located within a protected national park and therefore we must follow a series of basic rules of civic behaviour and respect of the natural environment, such as not littering or taking rocks, plants or animals. Please remember that it is prohibited to make fire, loud noises or to camp.
- People with heart problems, pregnant women, and children under 3 are not allowed to ascend by cable car due to the risk that high altitude poses to their health. If you have any health problems, consult your doctor before planning your visit or booking your Mount Teide Cable Car tickets.
- In accordance with current regulations, persons with any physical disability or motor impairment are not permitted to make the ascent by cable car, because of the potential risks if the vehicle has to be evacuated.
- It is essential to bear in mind that in the event of the failure of the cable car system due to unexpected technical reasons, passengers already at the upper station will have to make their descent on foot and using steep mountain paths.
- Pets are not allowed.
Guided Tour to Pico Viejo restrictions
This activity is not suitable for people with mobility problems and children under 5.
Anyone wearing open footwear (sandals) will not be allowed to join. Due to the uneven nature of the path, suitable footwear is essential.
You must show up at the Cable Car boarding area with your ticket, either printed or on your mobile phone, 20 minutes prior to the time slot specified on your ticket, although we recommend that you show up at the premises of the Cable Car prior to the boarding time, in order to have enough time to park, etc. If you arrive late you will lose the right to board.
Our facilities may stop operating due to adverse weather conditions. If the cable car cannot operate on the day of your visit, we will send you a notification by e-mail and/or text at approx. 8.30am. Please bear in mind, however, that if you have booked your Teide Cable Car tickets for an early-morning session, it's likely that you're already on your way when you receive our notification.
The audio guides are available in the following languages, and in both physical and digital formats: English, German, Spanish, French, Russian, Italian, Polish and Dutch.
Download the audio guide app to your Android or Apple device. You just need to use the booking code from your cable car + audio guide ticket to quickly and easily download the app and enjoy a contactless experience.
If you do not have a smartphone, you can receive a physical audio guide. In order to pick it up it is necessary to leave your passport/ID card or a deposit of €50.00 which will be returned to you when you return the audio guide. You should pick up your audio guide 30 minutes before your session at the Information Point located outside the building. Audio guides are included free of charge in the package tickets + audio guide for children.
Up to 3 date changes within a maximum of 1 year are permitted. You can change the time or date, or cancel your ticket free of charge until 6.00pm on the day prior to the reserved date. Once this deadline has passed, or if the reservation is made after 6.00pm on the previous day, it will not be possible to make any changes or cancellations and no refunds will be made. Check our Terms and conditions for information on other reasons for cancellation.
All changes and cancellations of Cable Car tickets can be made comfortably via our booking management module.
Since the operation of the Cable Car is subject to the changing weather (wind speed, temperature, etc.), on occasions, the estimated boarding time may be delayed. If the closure of the facilities due to adverse weather conditions or technical reasons causes a delay of at least 90 minutes in relation to the booked time, the full refund of the amount may be requested free of charge provided that the tickets have not been used.
Teide Cable Car facilities are perfectly equipped, including a shop, a café and a waiting room with Wi-Fi, among others, so that you can enjoy while you stay here.
The base station
The Teide Cable Car base station is perfectly accessible by road and is located at 2,356 m above sea level.
Its modern facilities are equipped with two cabins that travel to the top in under 8 minutes and can hold a maximum of 44 passengers, although for the comfort of our customers, we usually do not take more than 37 people on board.
The views from the base station allow you to behold the spectacular peaks surrounding the Teide volcano.
The base station offers visitors a relaxation area, café and buffet restaurant with impressive views over Teide National Park as well as a souvenir shop and public toilets. This is also the perfect place to find out about the different routes and trails you can do from the upper station.
The upper station
The Teide Cable Car upper station is the starting point of three spectacular trails at the summit of Mount Teide, which are directly accessible from a small hall from where you can walk outside. It has Wi-Fi, toilets and the highest public telephone in all of Spain.
Although there is not a café in the upper station, you will have vending machines at your disposal with drinks and non-perishable food such as snacks.
We recommend that you come prepared for all weather conditions since the upper station is at an altitude of 3,555 m.
Parking
Avoid the car. Choose collective transportation. It is important that together we do what we can to counteract overuse of the vehicle parking areas in the National Park. As a conservation measure, they have been kept to a small size, and they cannot be extended. If you finally decide to arrive by car, please do so after 1.00pm.
The Teide Cable Car base station has a free car park.
|
When |
Opening times |
|
01/01/2022 - 08/04/2022 |
From 8.00am to 6.00pm |
|
09/04/2022 - 24/04/2022 |
From 8.00am to 7.10pm |
|
25/04/2022 - 30/06/2022 |
From 8.00am to 6.00pm |
|
01/07/2022 - 30/09/2022 |
From 8.00am to 7.40pm |
|
01/10/2022 - 12/10/2022 |
From 8.00am to 7.00pm |
|
13/10/2022 - 29/10/2022 |
From 8.00am to 6.30pm |
|
30/10/2022 - 31/12/2022 |
From 8.00am to 6.00pm |
Outside these hours, the car park is closed and the entry and exit of vehicles is not allowed.
Shops
The base station’s facilities include an information centre and a shop.
Restaurant / Café
The base station offers visitors a relaxation area, café and buffet restaurant with impressive views over Teide National Park.
Toilets
There are public toilets at both the base station and the upper station, which remain open during the opening hours of the facilities.
In case of discounted Mount Teide Cable Car tickets for children or local residents, a supporting document is required to prove entitlement to discount.
Where to find us
Street: TF-21 motorway, km 43 - Teide National Park
Postal code: 38300 Municipality: La Orotava
Teide Cable Car is well connected by roads, and can be easily reached from any point of the island of Tenerife.
If you are in the northern part of the island
- Take the TF-21 motorway which connects La Orotava with El Portillo de la Villa and crosses the Teide National Park. The Cable Car is at km 43. (N28º 15' 17" W16º 37' 33")
If you are in the southern part of the island:
- Take the TF-38 motorway from Boca de Tauce to Chío, which connects with TF-21.
- Take the TF-21 motorway from Vilaflor to Teide National Park, the route of access for the tourist areas of Playa de Américas and Los Cristianos.
If you are close to Santa Cruz or La Laguna
- Take the TF-24 motorway from La Laguna to Portillo de la Villa (La Esperanza Motorway), which connects with TF-21 that will take you to the base station of the cable car at km 43.
Distances
Mt. Teide is approximately an hour’s drive from any point on the island.
- Santa Cruz: 64 km
- La Laguna: 55 km
- Puerto de la Cruz: 45 km
- Los Gigantes: 52 km
- Los Cristianos: 47 km
Frequently asked questions
Yes. You must show up at the boarding area with your purchase confirmation, either printed or displayed on your mobile phone, 20 minutes prior to the time specified on your ticket in order to redeem it and access the boarding area to board the cabin.
In this article about ascending Mount Teide by car on our blog, you’ll find an interesting guide with the most important points of interest along each route to Mount Teide. However, we recommend not using a car and choosing collective transportation because it is important that together we do what we can to counteract overuse of the vehicle parking areas in the National Park. As a conservation measure, they have been kept to a small size, and they cannot be extended. If you ultimately decide to come by car, it’s a good idea to arrive after 1.00pm.
The time slot for descent cannot be booked. The only thing you need to do is get in the queue at the upper station to descend in order of arrival.
If you are only going to buy a cable car descent ticket, we also recommend that you make the reservation online in order to avoid making the payment at the upper station, thus slowing down the queue.
Cable car tickets can only be used for the booked time and cabin given on the ticket. Boarding begins 20 minutes beforehand, so please head to the boarding zone with your ticket 20 minutes in advance. In the event that you do not arrive on time for your booking and cabin, you will lose your right to board. Remember that you can change your booking until 6.00pm on the day prior to the reserved date by following this link https://www.volcanoteide.com/en/manage_your_booking
Up to 3 date changes within a maximum of 1 year are permitted. You can change the time or date, or cancel your ticket free of charge until 6.00pm on the day prior to the reserved date. Once this deadline has passed it will not be possible to make any changes or cancellations and no refunds will be made. All changes and cancellations of Cable Car tickets can be made comfortably via our booking management module.
Check out our weekly calendar of activities and excursions on Mt Teide which we have prepared so that you can view at a glance all the information you need about our activities.
Since the operation of the Cable Car is subject to the changing weather (wind speed, temperature, etc.), on occasions, the estimated boarding time may be delayed.
Your online reservation is valid for one year and you can modify or cancel it at any time at manage your booking.
No. Children under 3 are not allowed to ascend by Cable Car due to the risk that high altitude poses to their health.
No. You only need a permit to be able to reach the summit. You can either apply for it in advance on the National park’s website or obtain it by booking any of our hiking activities.
Yes. It only closes on December 25th. Any other closure of the facilities is due to causes beyond our control. You can confirm that the facilities are open by checking real-time updates in the Teide Today section. We have a free SMS notification service for these situations. So, if you’d like to receive an SMS in the event that adverse weather conditions the day of your booking might prevent the service from running as normal, please just provide a valid mobile phone number when you book your tickets.
No, pets are not allowed.
Large pieces of luggage are not allowed on board.
We do not have a left-luggage facility.
What time slot should I book to ascend by cable car if I already have a permit to access the summit?
Ideally, about 30 minutes before the time your permit begins. If there are no places available in these time slots, we recommend that you book the previous time slot closest to the start time of your permit.
For area conservation reasons, the Teide National Park restricts the time to 1 hour. Also, staying at such an altitude for more than one hour increases the risk of suffering from altitude sickness.
If you have a permit to access the peak of Teide, you can stay longer at the summit, without exceeding the 2 hours you’re allowed to spend in this area.
You cannot use the Cable Car whilst pregnant, as the ascent involves a sudden change in pressure and level of oxygen.
No, it’s not necessary. You can download it and display it on the screen of any mobile device (phone, tablet, etc.).
Reviews
A bit overpriced, but still worth it.
👍👌
Well organized
Adoramos a experiência, o pessoal foi muito simpático e correu tudo muito bem.
Excellent day out
Overpriced for trip.
Remember buying up and down tickets. I saw people being surprised that they can’t go down….
Very well organised and we all enjoyed the cable car ride with the spectacular views - queue to descend was only about 10mins - our youngest felt a bit light headed at the top so we didn’t explore too much
great
Very nive
Beautiful views from the mountain. An hour on the mountain is short.
I purchased local goods as souvenirs.
Good
Well, the site is absolutely amazing and worth a visit, but I got really surprised (not in a good way), when I found out that we could only stay at the top station for 1 hour... Well, a 40 € ticket (return) with such short amount of time to visit is just no good... We weren't able to do all the "senderos" that we wanted, so I trully believe that you should improve this. I know that if everyone stays until the last minute the last rides will be full, but well, I guess you just have to consider more rides at the end of the day to bring people down, because 1 hour, to stay at the top, simply, sucks :(
The experience is amazing, but 1h is not enough to enjoy the view up there at 3555 m and there is not enough information on the website about the permission to climb up to see the crater. A bit disappointed because I didn't know before to be able to get the permit in time.
Would be nice to allow people to take an earlier cabin than allocated time when there are available places.
Very helpful, fast.
Well organized.
All needed info is provided along with a person to help.
Cable car was very busy
Amazing experience!
Absolutely a must do, but wear sensible clothes and shoes!
Perfect
It was a quick ride to reach a reasonably high part of the vulcano. Next time I'll plan ahead instead of booking on the spot. We were very lucky to still find tickets! Next time I'll also apply for a permit to go up to the ***. Gracias.
***
Website is a pain to navigate. Crashed multiple times whilst trying to make the booking. The booking itself is crazy expensive, especially comparing the tourist prices to resident prices. Carts are filled to the brim so if you like being squashed between strangers then you will love this. Considering the price they should really have emptier carts or alternatively reduce the cost. Walk down is lovely, just remember your sun cream and sunglasses as we forgot ours! Also the end of the trail(walking down) leads you back to the main road so get a friend/taxi to meet you at the bottom to drive you back to the car. or hitchhike like we did! All in all i am not sure if i would do it again. Very expensive morning in my opinion.
Cable car up Walk down Can easily do the other way Just very long walking day regardless
Do it! Plan ahead and hope the weather cooperates. Get an early ticket is my suggestion because parking could get limited and the earlier the less crowds. If you want to hike the top, get the permit as far in advance as possible and then get your ascent ticket in hand for the same day and time. This takes some logistics. Wear layers and bring sunscreen. There is a cafe there that sells good snacks and coffee and drinks and other items you may find helpful on the mountain.
okey
Correu tudo bem
In accordance with my experience along the Europe, price for the Cable car is heigh.
All worked well, people are very helpful, equipment seems to be in good order.
It was such a great experience and the guide was incredible knowledgable and passionate
I will recommend this for easy and simple
For some reason the online ticket to the trip down was handled differently then the tickets from other customers. Even though it had qr code, the guard at the top had to make a call and asked through phone if the ticket number is correct. The guard was very nice and the procedure lasted no more then 30 seconds, so after all I'm satisfied.
Great trip...hiked up and got the cable car down which was perfect!!
Amazing experience.
Dear, we arrived to Tenerife mainly because of the Summit Teide which we wanted to climb. We droped by the lower lift station a day before and found out the posibility is in May, because only 40 people can reach the summit per day. We climb finaly route No. 23 and route No. 9 and I we do not understand what is under such a strong protection from cca 2500 m to the top, what could be possibly demaged by higher amount of visitors? Thank you. It is beautiful up to upper station and unlikely without chance to reach the summit, therefore only 5 Kind regrads, *****
Hi, I wish to complain with regards to both information given by your operator’s on the 22/02/2023 (we were booked on the 9:00am cable car) and in the manner we were treated. We arrived as per the instructions, went to board the cable car and questioned why we didn’t have a return cable car? I completed a large amount of research before the trip and the routes were clear. Using 10-9-23-3 & 19 to get back to my car ( no need to have a return cable car). I was abruptly told that the route was closed (9) due to ice. We were in front of the queue and told buy two return tickets or miss your ride up. Neither of your representatives wanted to hear what I had to say, I explained the route, so we were effectively forced to buy them at full cost (not the discounted rate) as other customers were being held up, we had no other choice but to pay. Once up at the top route (10) we walked down to (9) which was open (I have video footage to prove this as with routes 23 & 3.. Once back down in the car park we hiked along the intended route backwards 19-3-23. What added insult was we passed several walkers that were doing the same routes with only a descent cable car pass. We had the correct grade two boots, thermals, gloves, wind proof jackets, water, map, gps files etc. why can’t we have a refund on the return tickets as we didn’t need them at all. I feel that the female member of your team was particularly abrupt as her comment “those routes are listed and have been closed for weeks” in fact your website doesn’t cover all routes! If you require any more information please email. Please check your CCTV to see how embarrassing it was for both of us to be paraded in front of the other customers and made to feel stupid. I look forward to your response on this mater, if you have a formal complaints department please let me know. Regards **** ****
Muchas gracias!
Disrespectful staff. I was treated like a criminal. Never again.
there is no question to recommend the experience. it is of course great. i hiked up the whole mountain from Roques de Garcia - and then took the cablecar - which of course is from Doppelmayr, from Austria - like I am!!
Staff were very caring
Es un timo que te digan arriba que no puedes bajar andando y que tengas que comprar nuevos tickets
Excellent
I waited 15 minutes for the tour guide nobody turned up so had to walk the trail alone with no information especially as this was the only option as all the audio tours were no longer available. The cable car ride was amazing.
Good
Very friendly and helpful guide Adrian.
Guided tour is the best solution to get important info about area
Over all a very good tour.
Our guide Antonio was fantastic
We did the guided tour which was fascinating. We are in our 60 s and did find we had to be careful walking up there though !
Everything is good.
No waiting in line. All notices (like cable car not operating due to wind) were sent on time by email.
Could not do it as mentioned
Wonderful place, wonderful assistance people
Trip is well marked and fair bit of information is available but guide is still worth it as she provided as she had quite a few interesting things to tell us.
Our guide really explained things that we did not expect! Great experience with Antionio!
Lovely Tour, great views, guide was really passionate and knowledgeable about Teide, the canaries, its volcanic history - would definitely go again!
The facility was easy to find. Wa had pre-booked a guided tour and cable car tickets. There were no queues (also not so many visitors at that particular day) so everything went smoothly, just the cable car was a bit densly packet with people. The walking speed of the quide and the group was a bit too fast for our kids (ages 6 and 8) but it was manageable. Overal very good experience, really amazing views from the Pico Viejo viewpoint and from the track to it. It was a nice sunny day and despite of the small ***** we saw the surrounding islands.
Great experience for all family!
Excellent experience
A fantastic experience!
All good!
We bought our tickets online and were able to walk straight into the cable car when we arrived. Definitely the best way to book.
perfect
You will not regret.
Great
Audio guide wasn’t worth it.
Zelo lepo, čudovit razgled.
Everything was great. Personel super nice. Thing that you must do on Tenerife island.
Provided an overall comment previously
Fast and simple.
***
Read before
Poor & disappointing. Not good value for money.
Would have been better if we could have gone to the end of the trail for the sunset
The guide was amazing. The top of the volcano itself is incredibly beautiful
nice view (+) tour shorter than anounced (-)
It was amazing and unbelievable
Very nice experience
We loved the sunset but for us its not a real tour and for just the cablecar tickets €*** is a little too expensive. Plus the group was too big for our taste. Other than that we enjoyed the views.
Breathtaking views! One of the loveliest sunsets I've been lucky to witness. Our guide, *** (for French & German), was very friendly and funny. I'd definitely recommend catching either the sunset or the sunrise from there. It's quite windy and it gets cold pretty quickly, so bring a jumper and a jacket and even gloves, if you intend to take a lot of pictures (you will). My only problem with the location is that the toilets are closed by the time the people with sunset tickets arrive and by the time they open again, too many people are waiting in line and there's not much time left until the tour starts. If you didn't book the star gazing tour, there are quite a few parking spots around that are still dark enough so you can park your car and do your own stargazing, albeit without tue equipment.
We did the sunset tour. An absolutely brilliant experience led by the wonderfully knowledgable ***. I can highly recommend this, we will definitely do this again.
Meeting time was 17:15, start was a hour letter. It like to long 😒
It is definetely worth it to go there and see vulcano view
One of the best experiences of sunset I ever had :) highly recommend
Has a great time. Loved the tour. Highly recommend!
An amazing experience, we have really enjoyed it. Highly recommended!
The sunset itself was well worth seeing. However, for the price the whole experience was poor. Overall more time was needed to make everything better. The poor aspects were - There was no clear guidance at the cable car base station to indicate that the sunset tour was being called for ticket checking. Most fundamentally, there was not enough time at the cable car top to walk to pico viejo viewpoint, listen to the guides talk, plus stop and appreciate the sunset and all around.
We had a really interesting day and enjoyed learning all about the island and volcano history. *** was a fantastic tour guide and made the day so much more enjoyable with her extensive knowledge. Thank you so much for a memorable day
Our guide was friendly, helpful and provided interesting info about the Teide and the region. The driver was also great - driving on the complex roads from the north. The experience with the lift, the free time on the trails at the upper station and the stops for coffee and scenery were great!
Pick-up and time where exelante. Bus facility was good and clean
i would surely recommand to other to take it.
Cannot recommend this activity enough.
Nice experience. little waiting time, nise views!
Wonderfull trip! Highly recommend!
A very good organized tour! Sorry only that there is no pick up every day and from Santa Cruz de Tenerife.
Excellent tour with a very good guide. Plenty of time to explore at the top of the cable car. My only negative is that the web site and tickets is prominent with COVID practices yet non were followed or enforced
Very nice tour. Easy access to Teide. Good guiding.
We would definitely recommend taking this tour. They handle everything and give you a lot of information. I wish we had more time at the summit but it was still well worth it. Make sure you get your permit to reach the summit well in advance of your climb. (ie 1 or 2 months). We had a screen shot of ours on the mobile phone. Good coffee at the cable car.
A great tour, with a knowledgable multilingual guide. You could do this independently but probably quite confusing unless you speak Spanish. The view at the top was amazing despite being overcast at the coast. If you forget warm things you can buy a fleece at the shop, but it’s very chilly at 3,500 meters. Sunglasses, sunscreen & camera essential. If you’re not walking to the peak, trainers or sport sandals are fine, but the paths are rocky & uneven & some clambering for various viewpoints on the way. The teenaged kids really enjoyed this tour, despite the long bus ride to the cable car.
Great trip good length great guide wonderful views
The guide was really interesting, though the tour was a bit short, he made sure that we could see as much as we could ! Shout out to the driver too who had a very smooth drinving in those narrow mountain roads.
Very exiting sight
Worst experience
excellent tour, enjoyed by kids and adults alike.
Excellent
There was only left the last line of seats without windows in the bus for me and my 6 years old kid. We almost couldn't see the surroundings. Also because of this we was the last to leave the bus and had to wait for the next run of the cable car. The trip was too long and too many stops and at the end I've got headache. Also I wasn't very excited with views of ***. I wouldn't like to repeat this experience.
Very good
Good organization
It would better be appreciated by own driving or personal tour . But still amazing experience
Everything was very well organised, the guide was nice, helpful and receptive and provided us with plenty of information. An unforgettable experience!
Very interesting and informative
Loved the excursion to the volcano. ***was a very knowledgeable tour guide. The cable car was lots of fun, and the views were spectacular. It gets cold up there, even in the sun, so bring warm clothes!
Great experience!
Great day out to Teide, well deserved 5*
Very knowledgeable staff, the driver drove very well. the tour guide was really up to the task, very engaging, you could see that he really liked the job he was doing. experience to try again absolutely !!!!!
Excellent experience; I would thoroughly recommend the tour.
nice trip, great view
