Teide Tour for groups

• Reservation for a group of at least 30 people or an equivalent fee.
• Reservation subject to confirmation. Payment by credit card, bank transfer or via PayPal.

We will contact you to arrange your pick-up. For the same reason we need you to provide the name of your hotel or address of accommodation, as well as a mobile phone number at the time of booking.

You should be prepared for extremes in weather, both heat as well as cold, depending on the time of year in which you enjoy this trip to Teide.

Our recommendations:

• Wear warm clothing and proper footwear. 
• Protect yourselves from sunstroke. 
• Due to the elevated luminosity, wear sunglasses. 
• Take plenty of water on hikes. 

Teide Observatory

Purchase of this service to visit the Teide Observatory implies that you have read and accepted all the points described in the following section:

RECOMMENDATIONS AND WARNINGS FOR VISITORS

We appreciate your interest in visiting the Teide Observatory (OT) and we hope that you enjoy your visit.

The Teide Observatory is not responsible for the difficulties or discomfort caused by not following these recommendations.

The arranged visits will only be carried out when the weather and the operating status of the telescopes permit. Due to adverse weather conditions, especially during winter, which may affect the safety of the roads leading to the Observatory (snow, ice, falling rocks) visits may be unexpectedly cancelled.

Before visiting us

Health and altitude

The Teide Observatory (TO) is located at an altitude of approximately 2,400 meters above sea level, an altitude at which oxygen diminishes. Groups will move about within the TO on gravel paths. For this reason, the visit is not recommended for people with general health problems (anaemia, breathing or heart problems, etc.). If you are not sure if you should visit, consult your doctor first.

The TO is not responsible for any health problems that can be caused by the altitude or by not following these recommendations and warnings.

The TO does not have medical assistance within its facilities.

Bear in mind that the closest hospital is approximately one and a half hours away by car.

If you show symptoms of dizziness, nausea, shortness of breath, ringing in your ears, plugged ears or headache during your visit, please, immediately inform your guide.

Recommended equipment

• Protect yourself from the sun. It’s recommended that you use hats, sunglasses and sunscreen.
• Due to the low levels of humidity that are common in the TO, come prepared with sufficient liquid (water or juices) to prevent dehydration.
• Bring comfortable clothes and adequate footwear (avoid sandals).
• Bring some warm clothes in case the weather changes abruptly and to enter the interior of the telescopes.  

During the visit

What should I do when I arrive?

When you arrive at the TO, centre personnel will be waiting for you at the access gate to let you know what to do with the car or bus. Please always follow the instructions you receive.

Remember that there is no need to ring the bell, and please do not block the entrance. You may park in the designated parking spaces while you wait.

Please do not forget to bring identification (ID card or passport) and a copy of your reservation to confirm access. If you are unable to produce identification and/or the booking confirmation, the TO/IAC does not guarantee your visit.

Warnings during the visit

For security reasons, proper operation and care of the environment, the TO asks you to closely follow the following rules during your visit:

• Due to time limits and visit schedule constraints, the time to use the toilet is before the visit starts. Please leave the toilet as clean as you found it!
• Please be respectful of the surroundings as the TO is located in a National Park. It is prohibited to:

-       Smoke and eat

-       Throw away rubbish except where indicated

-       Leave the established paths.

• For your own safety, please remain with your assigned group at all times and follow the instructions given by the guide at all times.
• In case you are given suits or safety equipment in the facilities area, they should be properly used and cared for.

It is absolutely prohibited to leave the safety area or touch anything inside the buildings.

People with cardiovascular conditions, pregnant women, and children under the age of 3 are not allowed on the Cable Car, because of the risks posed to their health by the altitude.

The facilities at Teide Cable Car are not adapted to those with physical disabilities.

The guided visit of the Teide Observatory is not recommended for children under 8.

It is prohibited to access the Teide Observatory premises by bicycle.

Pets are not allowed.

IT IS ABSOLUTELY NECESSARY TO BRING A COPY OF YOUR RESERVATION, EITHER PRINTED OR ON YOUR MOBILE PHONE.

In the event of changes or cancellations the following terms shall apply:

• Less than 30 days' notice: 50% of the invoice amount

• Less than 15 days' notice: 100% of the invoice amount

CONTINGENCY PLAN

TEIDE TOUR AND CABLE CAR RIDE GROUPS:

In the event that the access roads to Teide are cut off due to weather conditions, the activity will be postponed or cancelled, in which case its cost will be modified accordingly.
In the event that the cable car cannot be used for safety reasons, due to weather conditions or technical issues, the price of the cable car return ticket will be reimbursed and more spots in Las Cañadas will be visited.

TEIDE TOUR AND OBSERVATORY GROUPS:

In the event that the access roads to Teide are cut off due to weather conditions, the activity will be postponed or cancelled, in which case its cost will be modified accordingly.
In the event that weather conditions impede or hinder proper visibility of the stars through solar telescopes, or if they pose a threat to the physical integrity thereof, we will visit another nocturnal telescope instead. In case of cloud cover conditions in the Observatory, the usual itinerary of the visit may be modified.

Check our Terms and conditions for detailed information on other reasons for cancellation.

Visit of the Teide Cable Car

Shops

The base station’s facilities include an information centre and a shop.

Restaurant / Café

There’s a cafeteria at the base station.

Toilets

There are public toilets at the Teide Cable Car’s base station.

Visit of the Teide Observatory

Parking

Yes 

Toilets

Our facilities include public toilets. Please take into account that the toilets are a 10 – 15 minute walk from the car park.

In case of discount tickets for children or local residents, a supporting document is required to prove entitlement to discount.

Includes:

• Water or soft drink
• Sandwich: cured meat and cheese / vegetarian option
• Sweet treat