VIP Teide Tour

We will contact you to arrange your pick-up. For the same reason we need you to provide the name of your hotel or address of accommodation, as well as a mobile phone number at the time of booking.

You should be prepared for extremes in weather, both heat as well as cold, depending on the time of year in which you enjoy this trip to Teide.

Our recommendations:

• Wear warm clothing and proper footwear. 
• Protect yourselves from sunstroke. 
• Due to the elevated luminosity, wear sunglasses. 
• Take plenty of water on hikes. 

Teide Observatory

Purchase of this service to visit the Teide Observatory implies that you have read and accepted all the points described in the following section:

RECOMMENDATIONS AND WARNINGS FOR VISITORS

We appreciate your interest in visiting the Teide Observatory (OT) and we hope that you enjoy your visit.

The Teide Observatory is not responsible for the difficulties or discomfort caused by not following these recommendations.

The arranged visits will only be carried out when the weather and the operating status of the telescopes permit. Due to adverse weather conditions, especially during winter, which may affect the safety of the roads leading to the Observatory (snow, ice, falling rocks) visits may be unexpectedly cancelled.

Before visiting us

Health and altitude

The Teide Observatory (TO) is located at an altitude of approximately 2,400 meters above sea level, an altitude at which oxygen diminishes. Groups will move about within the TO on gravel paths. For this reason, the visit is not recommended for people with general health problems (anaemia, breathing or heart problems, etc.). If you are not sure if you should visit, consult your doctor first.

The TO is not responsible for any health problems that can be caused by the altitude or by not following these recommendations and warnings.

The TO does not have medical assistance within its facilities.

Bear in mind that the closest hospital is approximately one and a half hours away by car.

If you show symptoms of dizziness, nausea, shortness of breath, ringing in your ears, plugged ears or headache during your visit, please, immediately inform your guide.

Recommended equipment

• Protect yourself from the sun. It’s recommended that you use hats, sunglasses and sunscreen.
• Due to the low levels of humidity that are common in the TO, come prepared with sufficient liquid (water or juices) to prevent dehydration.
• Bring comfortable clothes and adequate footwear (avoid sandals).
• Bring some warm clothes in case the weather changes abruptly and to enter the interior of the telescopes.  

During the visit

What should I do when I arrive?

When you arrive at the TO, centre personnel will be waiting for you at the access gate to let you know what to do with the car or bus. Please always follow the instructions you receive.

Remember that there is no need to ring the bell, and please do not block the entrance. You may park in the designated parking spaces while you wait.

Please do not forget to bring identification (ID card or passport) and a copy of your reservation to confirm access. If you are unable to produce identification and/or the booking confirmation, the TO/IAC does not guarantee your visit.

Warnings during the visit

For security reasons, proper operation and care of the environment, the TO asks you to closely follow the following rules during your visit:

• Due to time limits and visit schedule constraints, the time to use the toilet is before the visit starts. Please leave the toilet as clean as you found it!
• Please be respectful of the surroundings as the TO is located in a National Park. It is prohibited to:

-       Smoke and eat

-       Throw away rubbish except where indicated

-       Leave the established paths.

• For your own safety, please remain with your assigned group at all times and follow the instructions given by the guide at all times.
• In case you are given suits or safety equipment in the facilities area, they should be properly used and cared for.

It is absolutely prohibited to leave the safety area or touch anything inside the buildings.

• People with cardiovascular conditions, pregnant women, and children under the age of 3 are not allowed on the Cable Car, because of the risks posed to their health by the altitude.
• In accordance with current regulations, persons with any physical disability or motor impairment are not permitted to make the ascent by cable car, because of the potential risks if the vehicle has to be evacuated.
• It is essential to bear in mind that in the event of the failure of the cable car system due to unexpected technical reasons, passengers already at the upper station will have to make their descent on foot and using steep mountain paths.
• The guided visit of the Teide Observatory is not recommended for children under 8.
• It is prohibited to access the Teide Observatory premises by bicycle.
• Pets are not allowed. 

If you wish to enjoy this activity alone, remember that you will have to make a reservation for 4 people or pay an equivalent fee.

The activity is subject to the availability of our guides.

For private activities, date changes or cancellations can be made free of charge up to 72 hours prior to the activity. After this period, the cancellation carries a charge of 50% of the amount. If the cancellation takes place with less than 24 hours’ notice, 100% of the amount will be charged. Up to 3 date changes are permitted.

If it is not possible to visit the Teide Observatory due to adverse weather conditions, the price of the entrance ticket to the Observatory shall be reimbursed. In case of cloud cover conditions in the Observatory, the usual itinerary of the visit may be modified.

In the event that weather conditions impede the operation of the cable car for the activity including a cable car ride, the price of the cable car return ticket shall be reimbursed at the following rates: Adults €40.00 (non-resident) or €16.00 (resident); Children €20.00 (non-resident) or €10.00 (resident).

Check our Terms and conditions for detailed information on other reasons for cancellation.

Shops

The base station’s facilities include an information centre and a shop.

Restaurant / Café

There’s a cafeteria at the base station.

Toilets

There are public toilets both at the Teide Cable Car’s base station and in the Observatory.

In case of discount tickets for children or local residents, a supporting document is required to prove entitlement to discount.

If you wish to enjoy this activity alone, remember that you will have to make a reservation for 4 people or pay an equivalent fee.

Includes:

• Water or soft drink
• Sandwich: cured meat and cheese / vegetarian option
• Sweet treat